Hello Queens,

Thank you for your continued support of BetterLength Hair.

We sincerely apologize for the inconvenience caused by the holidays. Please note that any orders placed after 9:00 pm (ET) on Wednesday, February 7th, will be processed on Saturday, February 17th.

To make up for the delay, we are offering a special discount of 10% on all hair preorders. No code is needed to avail of this offer. Please take advantage of this opportunity.

All orders will be processed based on the shipping method chosen and the date of purchase. If you wish to receive your order sooner, we recommend selecting express shipping and placing your order as early as possible.

Please be aware that the processing time for customized orders will not begin until February 19th.
Additionally, any inquiries regarding returns or exchanges will be addressed after February 17th.

BTW, all the processing time of customized orders cannot be started to make until Feb 19th.
And all the return/exchange inquiry will be processed after Feb 17th.

During the holidays, our online chat and telephone services will be temporarily unavailable. However, you can still reach us via email at service@betterlength.com or send us direct messages on Instagram @betterlength (https://www.instagram.com/betterlength/). We will make every effort to respond to your emails and Instagram messages within 72 hours.

We apologize for any inconvenience caused and appreciate your patience and understanding during this time.

Thank you,
BetterLength Customer Service Team